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Privacy Policy

Introduction

HealthCRAD Wholesale ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by HealthCRAD Wholesale. This Privacy Policy applies to our mobile application, HealthCRAD Wholesale (the "App"), and its associated services.

By using our App, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect several different types of information for various purposes to provide and improve our Service to you:

Personal Data

While using our App, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Mobile phone number
  • Email address
  • First name and last name
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

Usage Data

We may also collect information that your browser sends whenever you visit our App or when you access the App by or through a mobile device ("Usage Data").

This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our App that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the App by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Please note that we do not encrypt all user data during transit. However, sensitive information such as passwords and payment information is always encrypted.

Use of Data

HealthCRAD Wholesale uses the collected data for various purposes:

  • To provide and maintain the App
  • To notify you about changes to our App
  • To allow you to participate in interactive features of our App when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the App
  • To monitor the usage of the App
  • To detect, prevent and address technical issues
  • To fulfill any other purpose for which you provide it

Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our App, or we are legally obligated to retain this data for longer time periods.

Your Data Rights and Account Deletion

You have the right to access, update or delete the information we have on you. You can delete your account and all associated data at any time through our App.

Account Deletion Process:

  1. Navigate to the Account Deletion page in the app settings or click here.
  2. Enter your registered mobile number to receive a verification OTP.
  3. Enter the OTP to confirm your identity.
  4. Once verified, your account and all associated data will be permanently deleted from our systems.

What gets deleted:

  • Personal profile information (name, contact details, etc.)
  • Order history
  • Saved addresses
  • Payment methods (we do not store full payment details)
  • Any other user-specific data associated with your account

Retention after deletion: Some information may be retained for a limited period (typically up to 30 days) in our backup systems before being completely purged. Additionally, we may retain certain information in anonymized form for analytical purposes, and we are required to maintain some transaction records for legal and accounting purposes.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Last updated: 3/30/2025

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